FAQs Frequently Asked Questions

SHIPPING INFORMATION

Free Shipping

JD Sports offers Free Shipping on any order where the order subtotal is over $99, subject to the following terms:

• Orders are deliverable to Canadian residential and commercial addresses. Orders are deliverable to P.O. Boxes only via Canada Post Economy Shipping.

• Some premium and select launch product(s) are not eligible for this offer. Shipping promotions will not be applied to these product(s) at checkout.

• Minimum order value must be met after application of any discount, coupon and promotion. Minimum order value will be determined before application of all applicable taxes and shipping charges.

• Offer cannot be applied to previously completed purchases. Offer is not available to wholesalers or diverters.

• Offer valid for online purchases made at JDSports.ca only.

• JD Sports reserves the right to modify or discontinue this offer at any time.

Free In-Store Pick-Up

JD Sports offers Free In-Store Pick-Up on any order placed online. All you have to do is select “In-Store Pick-Up” at checkout and we’ll notify you once your order is ready at the location of your choice.

$10 Flat Rate Shipping

JD Sports offers $10 Flat Rate Shipping on any order containing any item(s) marked as on sale, and on any order containing full-priced item(s) where the order subtotal
is less than $99, subject to the following terms:

• Orders are deliverable to Canadian residential and commercial addresses. Orders are deliverable to P.O. Boxes only via Economy Shipping by Canada Post.

• Some premium and select release product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out.

• Shipping to NWT, Yukon and Nunavut will be $20.

• Offer cannot be applied to previously completed purchases.

• Offer is not available to wholesalers or diverters.

• Offer valid for online purchases made at JDSports.ca.

• JD Sports reserves the right to modify or discontinue this offer at any time.

5-7 Day Standard Shipping

• Orders over $99.00 qualify for FREE 5-7 Day Standard Shipping w/ Signature.*

• Orders under $99.00 qualify for 5-7 Day Standard Shipping w/ Signature: $10.00

• Standard shipping to NWT, Yukon and Nunavut is $20.00

1-2 Day Express Shipping

Need it ASAP? Select "Express 2 Day W/ Signature" at checkout to get your order in two days.

• Express 2 Day Shipping w/ Signature is $10.00 for qualifying orders over $99.00*

• Express 2 Day Shipping w/ Signature is $13.00 for qualifying orders under $99.00*

• Express 2 Day Shipping w/ Signature is $13.00 for orders containing release product(s)*

• Express shipping to NWT, Yukon and Nunavut is $30.00

*Release and raffle products are Final Sale and don’t qualify for free shipping

 ¹Subject to periodic promotions offered by JD Sports. Additional terms may apply.
 ²JD Sports engages with multiple carriers to complete deliveries.
 ³Orders that are shipped via the Express delivery option are not guaranteed to be delivered within a day or two after the order is placed, rather the in-transit times will be faster than the normal 3-5 business days transit time through Ground.
 ⁴Some exclusions apply.

A physical street address or P.O. Box number must be provided for a shipping address. Orders with a P.O. Box number in the shipping address will be delivered via the Economy delivery method. Delivery to a commercial address may only be completed by standard or express delivery methods (subject to applicable fees).

We only ship to locations within Canada. We do not ship to international addresses.

We also offer free in-store pick-up at all of our retail store locations (subject to product availability at retail store locations).

Order delivery times may vary based on product availability and how your item is being shipped. The delivery timeframes you see at checkout are only estimates and are based on the method of delivery:

• In-Store Pick-Up: 1-7 business days

• Standard Shipping: 5-7 business days

• Express Shipping: 1-2 business days

In addition to these timeframes, please allow up to 1-3 business days for our team to process your order for shipment. Due to the high volume of requests we receive, orders may take longer to ship out from the time they were originally placed.

This is also the case during sale periods and busier seasons. Due to an increased number of orders placed, we kindly ask that customers allow up to 7 business days for orders to be processed during these times.

There are several ways you can track the fulfillment and delivery of your order. Click here for more details.

JD Sports is not responsible for lost or damaged items in transit. If the shipment tracking status shows “Delivered” and you are unable to locate the shipment.

JD Sports is not responsible for the shipment becoming lost or stolen in these circumstances. It is your responsibility to make proper arrangements for receiving the expected package to the shipping address you listed in your order.

However, if you placed your order for delivery to a residential address and the delivery is past the estimated delivery date,you have not received your order, or your order has been marked as “Delivered” but cannot be locate, please contact Customer Experience for assistance.

JD Sports may offer, from time to time, shipping promotions that extend free or discounted shipping on a temporary basis. Unless otherwise provided in terms and conditions specific to such a shipping promotion, the following terms apply to any such shipping promotions:

Estimated delivery time under method of delivery subject to the shipping promotion is the then-current estimated delivery time for such method of delivery (as stated herein). Additional exclusions and restrictions may apply.

Shipping promotion offer cannot be combined with any other promotional offer, discount or coupon, nor applied to previous purchases. Shipping promotion offer is not extended to resellers, wholesalers or diverters. Shipping promotion offer is not available for orders shipped to P.O. boxes. Shipping promotion offer is limited to available inventory of qualifying item(s) while supplies last. No rain checks are available. Offer is valid for online purchases at JDSports.ca. Shipping promotion offer is available for a limited time. Additional exclusions, restrictions and/or JD Sports terms of purchase, shipment and return may apply. JD Sports reserves the right to modify or discontinue a shipping promotion at any time. Shipping promotion offer is void where prohibited.

Shipping Information is applicable only to online purchases made at JDSports.ca. All orders are subject to complete verification and fraud screening prior to shipments being processed.