FAQs Frequently Asked Questions


5-7 Day Standard Shipping

• Orders over $99.00 qualify for FREE 5-7 Day Standard Shipping.*

• Orders under $99.00 qualify for 5-7 Day Standard Shipping: $10.00

• Standard shipping to NWT, Yukon and Nunavut is $20.00

1-2 Day Express Shipping

Need it ASAP? Select "Express 2 Day with Signature" at checkout to get your order faster. Once your order is processed, you will get it within two days.

• Express 2 Day Shipping with Signature is $10.00 for qualifying orders over $99.00*

• Express 2 Day Shipping with Signature is $13.00 for qualifying orders under $99.00*

• Express 2 Day Shipping with Signature is $13.00 for orders containing release product(s)*

• Express shipping to NWT, Yukon and Nunavut is $30.00

*Release and raffle products are Final Sale and don’t qualify for free shipping

 ¹Subject to periodic promotions offered by JD Sports. Additional terms may apply.
 ²JD Sports engages with multiple carriers to complete deliveries.
 ³Some exclusions apply.
 ⁴JD Sports reserves the right to modify shipping fees at any time.

A physical street address or P.O. Box number must be provided for a shipping address. Orders with a P.O. Box number in the shipping address will be delivered via the Economy delivery method. Delivery to a commercial address may only be completed by standard or express delivery methods (subject to applicable fees).

We only ship to locations within Canada. We do not ship to international addresses.

We also offer free in-store pick-up at all of our retail store locations (subject to product availability at retail store locations).

Order delivery times may vary based on product availability and how your item is being shipped. The delivery timeframes you see at checkout are only estimates and are based on the method of delivery:

• Standard Shipping: 5-7 business days

• Express Shipping: 1-2 business days

In addition to these timeframes, please allow up to 3-5 business days for our team to process your order for shipment. Due to the high volume of requests we receive, orders may take longer to ship out from the time they were originally placed.

There are several ways you can track the fulfillment and delivery of your order. Click here for more details.

JD Sports is not responsible for lost or damaged items in transit. If the shipment tracking status shows “Delivered” and you are unable to locate the shipment.

JD Sports is not responsible for the shipment becoming lost or stolen in these circumstances. It is your responsibility to make proper arrangements for receiving the expected package to the shipping address you listed in your order.

However, if you placed your order for delivery to a residential address and the delivery is past the estimated delivery date,you have not received your order, or your order has been marked as “Delivered” but cannot be locate, please contact Customer Experience for assistance.

JD Sports may offer, from time to time, shipping promotions that extend free or discounted shipping on a temporary basis. Unless otherwise provided in terms and conditions specific to such a shipping promotion, the following terms apply to any such shipping promotions:

Estimated delivery time under method of delivery subject to the shipping promotion is the then-current estimated delivery time for such method of delivery (as stated herein). Additional exclusions and restrictions may apply.

Shipping promotion offer cannot be combined with any other promotional offer, discount or coupon, nor applied to previous purchases. Shipping promotion offer is not extended to resellers, wholesalers or diverters. Shipping promotion offer is not available for orders shipped to P.O. boxes. Shipping promotion offer is limited to available inventory of qualifying item(s) while supplies last. No rain checks are available. Offer is valid for online purchases at JDSports.ca. Shipping promotion offer is available for a limited time. Additional exclusions, restrictions and/or JD Sports terms of purchase, shipment and return may apply. JD Sports reserves the right to modify or discontinue a shipping promotion at any time. Shipping promotion offer is void where prohibited.

Shipping Information is applicable only to online purchases made at JDSports.ca. All orders are subject to complete verification and fraud screening prior to shipments being processed.